Blackpool Britannia Grand Hotel guest’s anger over ‘worst Christmas ever’ for £165 per person

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Guests said their food over the three night stay was ‘lukewarm’

 

Grand Hotel Blackpool, owned by Britannia Hotels
Grand Hotel Blackpool, owned by Britannia Hotels (Image: Google)

Guests who stayed at Blackpool’s Grand Hotel over the weekend said they had the ‘worst Christmas ever’.

Christmas can be a stressful period for many, and as Blackpool is lit up, it would seem the perfect place to sit back and relax over the festive holiday.

The Grand Hotel in Blackpool, owned by Britannia, offered two packages for the Christmas period. One package was priced at £320 per person for four nights of accommodation with breakfast and dinner, as well as lunch on Christmas Day and entertainment every evening.

The second was the ‘Blackpool Twixmas Breaks’ package, which offered three nights’ accommodation, dinner and breakfast, as well as daily evening entertainment where available. Offering food, drink and entertainment for £165 per person.

The hotel, which is rated at 3.5 bubbles out of five on TripAdvisor, has a range of reviews, with 1,400 excellent, 1,531 very good and 797 terrible. It is the most highly rated of the four Britannia Hotels in Blackpool – with the Norbreck Castle gaining only two and the Savoy with 2.5. The Metropole Hotel has been temporarily taken off TripAdvisor as it is currently housing asylum seekers and not open to guests.

One guest who said they bought the Grand Hotel’s three-night Christmas package claimed to have had a terrible stay over Christmas at the seafront hotel.

On Tripadvisor, user Christopher A, left a three-star review on December 28, rating the hotel as ‘average’ but titling it as the ‘Worst Christmas ever’.

He wrote: “We arrived Christmas Eve for a 3 night Christmas package. We were first given a room on the 7th floor which was not suitable for my partner who is disabled, so they moved us to the 2nd floor.

“The room was adequate, however, the bathroom tidy was very grubby and the actual wet room needed a good scrubbing.”

Christopher then described his package-inclusive meals which were served on Christmas Eve and Christmas Day – as well as the entertainment.

He said: “Christmas Eve night the meal was lukewarm and the loin of pork was dry. Christmas day was not much better..

“The entertainment was very hit and miss…We must not forget the quiz that seemed to go on for hours. It was like being in a rest home, nearly all went to bed after The Queen.

“Overall we will not recommend this hotel and will definitely not be staying for Christmas again.”

Another guest, who left a review on December 24, described their stay as a ‘nightmare from hell’.

They said: “Right, where do I begin. We drove 6 hours to Blackpool to check in at the grand hotel, we had 3 rooms booked for our family stay.

“We arrived at the hotel where we was greater (sic) by someone very tired and had very lack of interest in helping us.

“Anyways we now get our keys to out rooms and go to our rooms. Only to find more dust in the rooms than I actually have seen at a council tip, there was plastic over the smoke alarms in 1 room, there was a fag but under my children’s bed along with a used screen protector and stickers from items of clothes, there was fag burns in the window ledge and still stains on the toilet where someone had been for anumber 2. It looked like someone wiped there fecies up the wall.”

The guest said that they had previously enquired about Christmas dinner but that it was fully booked.

According to them, they were refunded for their entire stay bar the one night they chose to stay.

The Grand Hotel is owned by Britannia group, who also own the Norbreck Castle Hotel and The Grand Metropole Hotel.

Britannia did not reply to our request for comment.

The Grand Hotel was formerly the Blackpool Hilton Hotel and is found on North Promenade Seafront.

According to the Britannia Hotels website it is “perfect for a family holiday to the seaside or a weekend break for couples and offers beautiful views and easy access to popular local attractions such as Blackpool Pleasure Beach”.

It has a health club, fitness centre, pool, sauna, on-site restaurant, and can be hired as a meeting venue for up to 800 people, while you can even get married there.

The top two floors were refurbished in January 2016.