Blackpool’s Metropole Hotel gets 5 star food hygiene rating after major improvement ordered

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Inspectors returned to the Blackpool hotel after a damning one star rating


Britannia Metropole Hotel in Blackpool
Britannia Metropole Hotel in Blackpool (Image: Photo by James Maloney/LancsLive)

Hygiene inspectors gave the Metropole Hotel the highest possible rating after visiting last month.

Bosses at the Britannia-owned hotel were ordered to make major improvements an inspection in August found dirt in fridges and freezers and on equipment, floors, walls and doors.

That inspection took place in August, weeks before the hotel began housing asylum seekers in a Home Office scheme, and resulted in a one star rating.

A report from that visit highlighted a failure to ensure the food preparation and service areas were kept clean; a lack of allergen information and various health and safety concerns.

While Britannia declined to publicly comment on the report, the Home Office said that its contractor Serco had confirmed that kitchens in the hotel had received significant improvements which received high scores on an internal audit by Britannia.

Inspectors from Blackpool Council returned to the hotel on Princess Parade on November 4 and were impressed by the improvements made.

Its findings were split into three categories, with ‘hygienic food handling’ – relating to food prep, cooking, reheating, cooling and storage – rated as very good.

‘Cleanliness and condition of facilities and building’ and ‘management of food safety’ were both rated as good, giving an overall rating of five.