The guests at the Britannia Hotel owned venue complained of ‘grim’ and ‘dirty’ conditions as well as wind whistling through ‘taped up’ windows
A couple have called for a Blackpool hotel to be “condemned” in a scathing review.
The pair stayed at Norbreck Castle earlier this month after being transferred there from a sister hotel at the last minute.
They claimed this was due their rooms being ‘overbooked’ at the hotel they had originally selected – which they say were secured three months prior to arrival.
On the journey to the hotel, on Queens Promenade, the pair claimed that ‘even the taxi drivers and locals we spoke to took pity on us’.
Dead flies on windowsills and in lights, hairs in the bath, dirt and dust were just some of the things they complained about.
They claimed that they had issues sleeping as the wind whistled through the ‘taped up’ windows during the night – as well as hearing conversations of other guests.
Overall, they described the hotel as a ‘health hazard’ and an ‘absolute disgrace’.
They took to review website, TripAdvisor, to share their experience.
A review, titled ‘this hotel should be condemned’, said: “Absolutely shocking hotel!
“We had the misfortune of being transferred here from a sister hotel in the group as they had overbooked our rooms (that we booked 3 months prior). Even the taxi drivers and locals we spoke to took pity on us as soon as we mentioned this awful hotel.
“I have never stayed in such a run down, dirty, grim place! No towels in rooms, dirt and dust everywhere, dead flies on the sills and in the lights, hairs in the bath, disinterested scruffy staff, squeaky beds, dated, dilapidated furniture.
“The collection of glasses left on the hallway floor on check in were still there at check out.
“The wind whistling through the taped up windows alongside the clearly audible conversations from other guests’ rooms ensured minimal sleep and the mould and damp on the walls are a complete health hazard! Absolute disgrace.
“Would not have eaten here if you’d paid me… and judging by the number guests eating from pizza boxes in the grim, silent (except for the bingo caller who sounded like he was half asleep), atmosphereless cash only bar area, neither would most people!
“If [you] have any standards, dignity and/or self respect, avoid at all costs!”
Norbreck Castle Hotel is owned by Britannia. LancsLive approached Britannia Hotels for comment.