“We’d paid £250 for a room I wouldn’t even pay a tenner for,” Tracy said
A woman was left gobsmacked to discover she had paid £250 for a ‘disgusting’ hotel room with ‘filthy mugs, no toilet paper and drip marks running down the walls’.
Tracy Linney had booked for herself, her partner and their two friends tickets to see Dirty Dancing at the Winter Gardens in Blackpool last Saturday (August 28).
She could only find one room for four people at The Driftwood Hotel in Woodfield Road via Booking.com.
“We just said it’s just somewhere for us to put our head down for the night so we weren’t expecting luxury but for £250 we thought it would be fairly decent,” Mrs Linney, from Bedlington in the North East, said.
“When we got there they said the room wouldn’t be ready until 2.30pm so we went out for a bit and then came back at about 4pm.
“The guy asked if we could go back in half an hour but we said no because we had to go out to the show.”
Tracy said that a few minutes after this exchange, a member of staff “took us out of the hotel and to the hotel next door”, the Wishing Well Hotel, “which he said was owned by the same people”.
“As we made our way up the stairs I knew it was going to be a disaster just by the look of the stairs,” she said.
When Mrs Linney got inside her room at the Wishing Well Hotel, she quickly realised it was a far cry from the room she had expected to be staying in based on the pictures on the Driftwood’s Booking.com page.
“The mugs were filthy inside, there was dust everywhere, the walls had disgusting drip marks on them, the drawers were damaged and rotten and it was just filthy throughout,” the 50-year-old said.
“We were utterly gobsmacked.
“We’d paid £250 for a room I wouldn’t even pay a tenner for.”
On the hotel’s page the Driftwood is described as a three-star hotel. Overall, based on 108 reviews, the hotel has an average score of 5.3 out of 10.
The hotel Mrs Linney stayed at is The Driftwood Hotel in Woodfield Road and not the hotel of the same name in Cocker Street, Blackpool, which is run by Tracey Applin and has a Booking.com score of 9.2.
A spokeswoman for Booking.com said Mrs Linney has since been given a full refund.
“To help every customer find the stay that’s right for them, we provide a wide range of properties to suit every budget,” the spokesperson said.
“We have more than 219 million verified reviews from real customers who’ve actually stayed at properties available on our site – we encourage travellers to make full use of these before booking to get an authentic viewpoint and to set realistic expectations in advance of their stay.
“In this instance, we have apologised to the customer for their experience and have provided a full refund. To ensure all guests have a good experience will work with the partner to address how they prepare their property to ensure all future guests have a positive stay.”
LancsLive has made several attempts to contact the Driftwood Hotel directly but received no response.