Blackpool hotel owner’s kind gesture after guest’s luggage is lost

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Hotel owner Darren is still trying to help Alison locate her luggage which may have been taken in error by a member of a coach party

 

The Lawton Hotel on Charnley Road, Blackpool
The Lawton Hotel on Charnley Road, Blackpool (Image: Google Street Image)

A Blackpool hotel guest has been overwhelmed by the kindness of a hotel owner who offered her a few days’ stay for just her £50 deposit

Alison Campbell, 41, from Wigan, arrived at The Lawton Hotel on Charnley Road on Sunday (September 5) evening courtesy of owner Darren Wilkinson. She was due to arrive on Monday (September 6) however was allowed to come a day earlier.

One of Alison’s brothers had been diagnosed with terminal cancer and at the beginning of January doctors a found 20cm tumour on his kidney.

The cancer had already started to spread to his lungs.Hhe had shown no symptoms which shocked doctors.

In August of this year he also caught Covid-19 and had to have 8 litres of fluid drained that was cutting into his airway.

Alison’s father has also been diagnosed with skin cancer due to a bang which got infected.

Alison told LancsLive: “I’m carer for my mum and my parents are in their 80s. I needed the break so I was very grateful to the hotel for the stay.

“I’ve been coming Blackpool every year since I was a kid, I never go anywhere else, I always say its like a second home.”

Alison felt the need to leave early however when she discovered her luggage missing from the luggage cupboard.

She arrived early on Sunday however the room wasn’t ready to check into yet so she asked could she leave her luggage when she went out.

When she returned a couple of hours later her case had gone with everything in it.

Alison said: “I waited for the owner to get to the hotel and he checked the CCTV and a bloke from a coach party was seen just picking the case up and walking out. He didn’t even check with any of the others if it was one of theirs.

“The owner phoned the organiser of the coach party and sent him image of the bloke and also contacted the police but they said they couldn’t get out till Thursday at 8am.

“He tried to track down the coach company who said they didn’t have any luggage left over so someone has my case.”

The suit case includes clothes, make up and a tablet but most importantly photographs of her deceased partner which she is keen to get back.

Alison set off home early today (September 7) rather than Thursday as she understandably didn’t feel in the holiday mood.

Alison added: “The hotel owner did everything he could and said if he does find out where it is he’ll go and get it himself.

“I don’t need this on top of everything else, I mean I’m just a 41 year-old woman who come away for few days for a break and wasn’t even in the town for six hours without case being taken.

“Coaches should make sure they are only taking the group’s cases. Maybe the coach driver could give them label to tie to case saying which party that way they only take luggage with label on.

“I know I can replace the items in the case but the picture of me and my partner who passed from cancer I can’t get back which is what I’m devastated about.”

The Lawton Hotel owner who didn’t know Alison personally said: “We offered her the stay as she’s been through such a hard time lately. I am working with the police to try and find the missing luggage and I’d be willing to drive myself to pick it up!

“I’ve given the police all the information but unfortunately they can’t come out until Thursday. I’m fairly certain that nothing untoward has happened, it’s just been a case of someone picking up the wrong case.

“It may take a few days but I’m sure we’ll get to the bottom of it.”

Lancashire Constabulary has confirmed they are investigating the incident.