Top Blackpool restaurant manager’s perfect response to ‘watery beer’ accusation

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‘Sadly I don’t think our restaurant is for you if you liken it to your local takeaway’

 

Generic image of beers
Generic image of beers (Image: Copyright Unknown)

A manager has hit back at claims beer was ‘watered down’ at a Chinese restaurant.

A customer of Michael Wan’s Mandarin Cantonese Restaurant, on Clifton Street in Blackpool, wrote about their experience on TripAdvisor.

After visiting in July, a two star review titled ‘did not live up to reputation’ was posted.

The review expressed dissatisfaction at food and drinks – noting that the ‘beer was watery’ and complaints about portion sizes.

But they did complement the restaurant on their decor and atmosphere, and praised the staff for adhering to strict social distancing rules.

It seems that wasn’t enough to persuade them to return, however, ending the review with ‘nothing special I’m afraid, sorry’.

The full review said: “Was lovely decor, clean to a degree but table was so sticky the paper menu stuck to it and tore! Nice atmosphere, Covid rules being stuck to very well, lots of attentive staff, all welcoming.

“Food arrived promptly and was hot but that’s all really, was unimpressed by it if i’m honest. Ordered double spirits and was given singles, beer was watery, coke was flat and warm.

“Ordered a large fried rice and a small one, large arrived on a plate, small arrived in a covered bowl but when the bowl was tipped out on the plate, it was the exact quantity of the large portion! Small was £4.40, large was billed as £9.50 but we were charged £11.50 for it on the bill.

“Twice cooked pork seemed to be just 3 strips of thin streaky bacon cut into 4 pieces, expected pork belly or something thicker.

“Everything was over salted and was cooked with chilli and had more raw chilli sprinkled on it. Ribs and noodles were nice.

“First time going but will sadly probably be the last, was expensive for local takeaway standard food (average £40 per head for starter, main and a drink) nothing special I’m afraid, sorry!”

The general manager at Michael Wan’s Mandarin Cantonese Restaurant responded to the review – hitting back at claims the beer was watered down.

Michael Wan's Mandarin Cantonese Restaurant, Blackpool
Michael Wan’s Mandarin Cantonese Restaurant, Blackpool

They also said that many issues mentioned in the scathing review could have been solved if staff were informed of them.

Ending their response, the manager suggested that the restaurant ‘wasn’t for’ them if ‘you liken it to your local takeaway’.

The response said: “Thanks for your kind words about our restaurant decor, staff and atmosphere. We do keep the restaurant very clean and follow covid measures as you mention, this would account for the sticky tables as the sanitiser we use does leave a little residue.

“We have spoken to the team and they don’t remember anyone complaining about the things you mention, had you done so they would have done what they could to resolve the issues at the time, unfortunately there is little we can do a few days after.

“I’m not sure what happened with the drinks, beer is supplied in sealed barrels or bottles so if you’re suggesting it’s watered down, this simply isn’t true or possible. Our soft drinks are usually served with plenty of ice, so apologies if this wasn’t the case on this occasion, again if you’d mentioned it to one of the team they would have been happy to change it for you.

“I’ve checked all the bills from the last two days but can’t see one matching what you mention above so it’s difficult to know where the 11.50 came from. As you mention, large special fried rice is 9.50 but a small special fried rice is 6.50. Steamed rice is 2.60 and egg fried rice 3.20. Special, steamed and egg fried rice do come in different portion sizes as they contain different ingredients, a large special may well be the same as a small steamed. Even so I’m not sure how it could be 11.50 as out billing system generates the bill from the individual prices.

“We do use 100% belly pork, it is supplied in large joints which are then finely sliced. Sadly I don’t think our restaurant is for you if you liken it to your local takeaway, we do continually check the food coming out of the kitchen so are happy that we do provide an excellent standard of food.

“”Also reading your other reviews the salt issue might be down to your personal taste preference as it seems a common theme throughout, perhaps mention you prefer less salt when ordering.”

Michael Wan’s Mandarin Cantonese Restaurant has a 4.5 star rating on TripAdvisor – and is ranked as number 11 out of 427 restaurants in Blackpool.