Owner Kinga has had to deal with urine soaked mattresses, vomit in the sink, “nappy content”, flooding and smashed TVs and plug sockets in the past four months alone
A Blackpool hotelier has spoken out about the disgusting behaviour of several guests since reopening her venue after lockdown.
Kinga Gafka, 35, who runs the 100 Pipers hotel on Woodfield Road, has posted a collection of photographs taken from the last 10 weeks of the aftermath of some of her guests’ stays.
The pictures are a horrifying gallery of vomit in a sink, takeaway strewn across the room, chocolate ice cream over bedding and walls, plugs sockets ripped off the wall and several suspect stains on the carpets, walls, ceiling and doors.
The mum-of-one told LancsLive that the rooms in her hotel have suffered more damage since re-opening in May than from when she took ownership in 2015.
“Everyone loves to slate Blackpool hotels but people don’t see the other side of things,” said Kinga.
“I’ve never had as much damage, disrespect and overall attitude problems like I have in the past four months.
“The past four months have been worse than in the first four years of me running the hotel from 2015 to 2019.
“I’m not sure if it’s because of lockdown and people are able to go back out and book holidays. Perhaps the people that would usually go abroad and cause mischief are coming here instead but that’s just me speculating.
“I’m not usually one to stick my head out and make a fuss but I decided to post these pictures because I wanted to show people what I and other hoteliers have to deal with.
“At times it’s hard to photograph some of the damage done as it doesn’t show up, such as a urine soaked mattress, but the pictures I posted from the last four months were clear to show.
“There are countless times when people have flooded the bathroom too and water has come through the ceiling, simply because they won’t close over the shower curtain whilst showering.”
The Facebook post with images contained photographs of hotel rooms from four separate incidents in just over the space of two months.
The broken TV is as a result of a couple who had ‘got into an argument’ after drinking in the hotel room and reportedly never checked out.
When the pair never returned the key, Kinga said she went to check how long they were staying only to discover the damage.
Several weeks ago two guests who checked in had ‘snuck food upstairs’.
Kinga later says she found vomit in the bathroom and despite the room having two sinks and a toilet, it was ‘everywhere but inside them’.
She says there was also food scattered all over the floor.
Recently a family stayed in one of the family rooms. Kinga said she walked in to find a brown substance all over the bedding, towels and ceiling and a green substance over the walls.
The brown matter turned out to be chocolate ice cream however the green stains Kinga described as “nappy content”.
“That was what sent me over the edge,” Kinga said. “A young family with a nice family room and they managed to get stains on the ceiling. It upsets me to talk about so that’s why I wanted to make people aware. I love my job but lately I’ve felt disheartened.
“I work 20 hours a day only to be rewarded with this. I, and other Blackpool hoteliers, put blood, sweat and tears into our businesses and breaks my heart to see how some people treat it.
“Coming out of lockdown isn’t an excuse for people to behave the way they want and it doesn’t explain the disappearance of basic adult manners.
“Not so long ago I had two guests who obviously couldn’t handle their drink and one had wet themselves in the night. All of our mattresses have protective covers however it is not effective against a full adult bladder.”
A visit to Booking.com shows the 100 Pipers Hotel has an excellent rating of 8.7 with a good rating of 4 on TripAdvisor.
Due to lockdown, Kinga only managed to work seven days in total last year so used the down time as an opportunity to give the hotel a make-over.
After receiving money from a grant which managed to cover bills and overheads, she spent £12,000 on a refurbishment which included some new bathrooms, carpets, windows and doors as well as painting and wallpapering.
Kinga added: “It’s unfair on so many levels, this is my livelihood and I’m also supporting the British economy. I do believe that bad hotels should be highlighted and held to account however, you can see from my online reviews that when people stay here they feel like they’re looked after and I give them a personal service.
“It is the same for other Blackpool hotels however after speaking to other owners, I think the only way we can guard against this is to change our policy and take a damage deposit beforehand. It’s not fair that I should have to reach into my pocket and pay.
“The couple who broke the TV paid cash and provided fake contact details so it’s silly, but now I’m going to have to check people have real numbers etc before they come to stay. The minority ruin it for everyone else.
“I would urge people to please, treat your temporary living accommodation as you would your own home.”