Blackpool honeymoon left couple ‘heartbroken’ with hotel making them ‘sick to their stomachs’

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Staff at The Alumhurst Hotel said that the rooms are ‘nice, cosy and tidy’

 

The Oyo Alumhurst Hotel
The Oyo Alumhurst Hotel

A Blackpool hotel has come under fire after two newly-weds claim that they were left ‘heartbroken’ on their honeymoon due to the state of their accommodation.

Sonya Cunningham booked into the Alumhurst Hotel on Charnley Road in Blackpool for a week to celebrate her honeymoon with her husband.

She said that they had booked ‘a lovely apartment’ but as they were travelling over, she ‘spotted’ on TripAdvisor that the hotel had ‘bad reviews’.

Sonya claims that on arrival she was left ‘sick to her stomach’ and that her experience only deteroriated on entering the room.

A member of staff at the Alumhurst Hotel told LancsLive: “The rooms we have are clean and tidy, they are nice, cosy and tidy.”

Sonya said: “I felt sick to my stomach the fact we had booked this place. I told my new husband this and decided to park the car up, walk to the hotel without baggage to see what it was like.”

Sonya said that the Alumhurst hotel was ‘filthy’ and ‘smelt awful’.

The ceiling of the Alumhurst Hotel
The ceiling of the Alumhurst Hotel

After getting the key to their room and going up stairs, Sonya said she ‘felt ill’ and ‘was nearly in tears’. They told a member of staff ‘it was a disgrace’ and would not be staying at the accommodation.

The newly-wed couple claim they were offered two other rooms to stay in which Sonya described as ‘absolutely filthy’ before stating ‘I would not keep an animal in there let alone put my suitcases on the carpets.’

The pair said they ‘demanded a refund’ but instead were offered free cancellation.

‘I’m heartbroken,’ Sonya said: “It was supposed to be our honeymoon, ended up in a nice enough hotel although the room was small and we got ripped off because we were walk-ins.’

The hotel is rated #76 out of 83 hotels in Blackpool on TripAdvisor and has one ‘Excellent’ rating against 15 ‘Terrible’ reviews out of 21 reviews on the site.

Another guest, Elaine Williams-Jones went to stay at the Alumhurst Hotel on August 20.

Elaine was set to stay in room 27 but says she found ‘chips on the windowsill and a dirty bathroom’ when she went in.

Elaine found chips on the window of her reservation in room 27
Elaine found chips on the window of her reservation in room 27

Elaine says she was also offered a room change and moved to Room 32.

“The room was dirty, not made up and there was rubbish still there,” she said. “The bathroom was dirty and filthy, and obviously disgusting as the carpet was dirty.”

Elaine also said there was the ‘smell of cigarettes’ in the room. .

Other visitors that have left reviews on TripAdvisor have shared their experience of the OYO accommodation.

One guest, who left a review on September 23, wrote: “Will not be returning. Cracked window on the main door, smelly corridors, grubby carpets, no hot water in sink, only one tap works, shower poor, the heating control comes away.

“Photos on the booking app were nothing like it is. Would score minus points if possible. Bed was the only thing decent about it.

Another guest who visited in August 2021 wrote: “Total nightmare of a place. We were two couples who ended up in five rooms as keys broke in locks, keys weren’t available, rooms hadn’t been cleaned, shower wasn’t working etc. Dirty towels and bedding stacked up in hallways until after 5pm.

“So noisy at night as you could hear everyone around you. Beds cheap and uncomfortable and only one wafer thin pillow each. Wasn’t expecting anything posh for the price but my god, we couldn’t wait to get out of here.”

Claims about the standards of Blackpool hotels have been at the centre of the passing staycation period this summer, with a rise in ‘hotel from hell’ accounts coming specifically from the resort.

Despite this, a couple of recent guests have given the hotel an ‘average’ rating.

One, who stayed in September, said: “Looked for somewhere cheap and cheerful and found this hotel for one night after reading the reviews is afraid very afraid but did not need to be from the outside it looks awful and the corridors are old but the room for the price was clean tidy the bed was comfortable and also clean the bathroom is old but was clean.

“Would I stay again yes sure don’t be put off give it a go if you want cheap accommodation”.

The Director of Stay Blackpool, Ian White, accused Booking.com of ‘polishing turds’ after a 5* B&B owner said the resort is becoming a ‘dumping ground’ for the rest of the UK.

Blackpool Council have encouraged accommodation businesses to ‘aspire’ to nationally-recognised accreditation standards amid the ongoing accounts.

There is an opt-in accreditation scheme available to hoteliers provided by VisitBlackpool. Memberships into the scheme, accredited by VisitEngland, cost £49.95 for 1-20 bedrooms and up to £125 for 150+ bedrooms.

Those who opt-in to the scheme are then accredited through the national star-rating scheme or through the Blackpool Approved Visitor Accommodation Scheme.

When OYO Alumhurst was contacted, LancsLive was told twice that the hotel rooms were ‘clean and tidy’.

No additional comment was provided.