Blackpool hotel owner’s savage response to customer over ‘six-minute’ delay claims

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‘If you feel you shouldn’t have to wait like everyone else, don’t bother coming’

 

Owner of Peek-a-Booze hit back at claims staff were rude during their visit this year
Owner of Peek-a-Booze hit back at claims staff were rude during their visit this year

A Blackpool hotel owner has hit back at claims customers were made to wait ‘six minutes’ to be seated during a visit this summer.

Blackpool is renowned for it’s illuminated streets, but behind it all is a rich history of cabaret and entertainment.

Cybil DuVaux’s bar and hotel, Peek-a-Booze, is rated ‘very good’ on TripAdvisor for exactly that. Out of 258 reviews, 158 of them rate the cabaret hotel as ‘excellent’.

The venue is described as ‘Blackpool’s leading cabaret bar and hotel with a mixed clientele welcoming the LGBT community and live shows 4 nights a week’.

The owner, Miss Cybil DuVaux, hosts the ground floor cabaret bar with karaoke, live acts and drag artists every week.

They offer two floors of accommodation above the entertainment on a ‘room only basis’ from £25 per night.

They advise visitors to ‘expect a loud night out in a fun atmosphere’ and warn that noise disruption should be expected for the rooms above.

TripAdvisor user, Jon T, left a one star review for the cabaret bar and hotel in July this year titled ‘rude staff’ after he visited ‘with a friend’ to ‘enquire’ staying at the accommodation for one night.

Jon T wrote ‘we didn’t even get that far’ and pointed out that a ‘sign’ at the door had told visitors to wait for a staff member before entering the venue.

They said: “We did this for 6 minutes as two staff (woman with red hair and another) chatted about life behind the bar. They weren’t serving anyone and in the end went to go and ask about staying and grabbing food.”

Jon then claimed that ‘the woman with the red hair BARKED’ at the pair, to which he replied ‘we have for 6 minutes and you have done nothing.’

They added: “After a year and a bit of no hospitality and working in the industry myself I would sack any of my staff for speaking so disgustingly never mind ignoring potential custom…… specially during this time! Was looking forward to coming and seeing the cabaret act but won’t be entering this venue”

The adult-only accommodation is found on Blackpool’s Dickson Road and serves food and drink to its guests. It also offers a two for £10 deal on Sunday Roast Dinners, every sunday from 12.30-8pm.

The owner, Miss Cybil DuVaux, hit back at the claims that staff were rude.

Miss DuVaux wrote: “It’s a shame that you feel that the rules that are restricting the entire UK don’t apply to you.”

They claimed that they ‘don’t have any red headed staff’ working at the venue, ‘but that aside, even if you did wait at the door for an entire 6 mins, I find it hard to know how you could hear any sort of conversation that was taking place behind the bar simply because of the distance from the front door to the bar.’

Miss DuVaux said: “Regardless of what the conversation was about, the ONLY reason that both our floor staff would be behind the bar would to serve other people already in the venue.”

The owner explained that staff that aren’t serving behind the bar would have been serving on the floor of the venue instead.

They continued: “As you’ve stated there was a five foot sign at the door that said WAIT HERE TO BE SEATED! so why didn’t you? why would you think that rule didn’t apply to you? you feel a six minute wait was too long? , you obviously have never visited any venue when people are waiting an hour to be seated.”

‘After a year of not earning a penny,’ Miss DuVaux said, ‘we are more that willing to welcome any customer that is happy to follow the rules that have been set by UK Government. If you feel you shouldn’t have to wait like everyone else, don’t bother coming.’