Luke Robert-Evans and Dean Anderton have endured months of ‘deadlock’ after Accrington furniture firm Studio sent them a settee which ‘fell to bits’
A disabled couple from Blackpool were forced to sit on the floor and ask for help getting up because of a long-standing dispute over a new settee.
Luke and his partner Dean ordered a £400 settee from Accrington-based furniture firm Studio last year at the beginning of the Covid pandemic.
However, within a matter of weeks the settee had started to “fall to bits” with the seams coming apart, and after complaining to Studio the couple were offered a new one free of charge.
They were asked to leave the damaged settee outside their home in Tennyson Drive, blocking their door, and were told the new one would be delivered but delays in the old sofa being collected and the new one being delivered meant they had nowhere to sit for a number of days.
Luke, 28, told LancsLive: “We’ve been in deadlock with Studio’s complaints team to try and get it sorted. Both myself and Dean have a disability and originally Studio wanted to take away the old sofa, refund us, and then once the refund had cleared after 14 days we would be able to buy a new one.
“We only have one sofa so that would have meant us sitting on the floor. We finally managed to speak to someone who would help us who arranged a discount on a new sofa, refunded us for the old one and offered to collect it on the same day the new one was delivered.
“The new sofa was meant to be delivered on a Saturday between 6.45am and 8.45am so we asked some friends to help move the old sofa to a storage area. But then we got a text at 7.30am saying there wasn’t room on the van for our new sofa.
“Then they said it would be delivered on the Monday which meant on Saturday and Sunday we had to sit on the floor and because of our disabilities we had to help each other stand up from the floor.
“When they arrived to pick up the old sofa there wasn’t room for it on that van. So then that sofa remained outside our house all night and we couldn’t get in or out of the house through that door.”
LancsLive contacted Studio, who promised to look into it and get back to us, but they have not sent a comment.
Luke and Dean have since vowed that they will “never again” buy anything from Studio.
“It’s just been a never-ending saga and if it wasn’t so stressful it would be laughable,” Luke added.